Clarity Connect’s newest release adds intelligent email routing and Salesforce.com integration for organizations looking to power internal and external customer care solutions that leverage their investment in Microsoft Lync.
CHICAGO – Clarity Consulting Inc. today announced the release of the latest version of its native Lync contact center product, Clarity Connect 3.2. Building on Clarity Connect’s history as an innovative, first-to-market contact center solution for Lync, the newest release adds unique, native integration with Microsoft Exchange to provide email routing; as well as out-of-the-box integration with Salesforce.com, resulting in increased agent efficiency. As with previous versions, Clarity Connect 3.2 seamlessly allows organizations the ability to leverage their investment in Microsoft Lync to solve internal and external customer service problems.
Maintaining its rapid pace for product innovation, Clarity has introduced intelligent, skills-based email routing for Exchange users. Organizations using this feature can dynamically route emails sent to a contact center directly into agents’ Outlook inboxes. Clients wishing to leverage their investment in Microsoft technologies can benefit from the seamless integration of Outlook with Clarity Connect and Microsoft Lync. They will realize a lower cost of support, training and reduce overall efforts to manage and maintain their infrastructure. It also reduces the need for agents to use multiple products or software clients, further streamlining the agent experience.
“Adding out-of-the-box email integration for our customers is very exciting. We’ve integrated our product with both Microsoft Lync and Outlook. Now, contact center agents and help desk employees can handle support emails just as they would handle any other type of support inquiry,” said Jeremy Puent, Product Manager for Clarity Connect.
Salesforce integration allows important customer information to load directly within the Clarity Connect agent console, allowing agents to quickly and easily receive customer context such as account and call history information.
“Clarity Connect can integrate with virtually any web-based, third-party application. In our latest release we’ve included integration with Salesforce. This means customers using our product can now cross-reference with their client information, and arm support staff with the resources they need to quickly resolve issues,” said Puent.
For more information on all the features available with Clarity Connect 3.2, along with videos, case studies and testimonials, visit the product website at http://connect.claritycon.com/.
About Clarity Consulting, Inc.
Clarity’s Unified Communications Practice delivers premier products and solutions that leverage Lync as a communication platform, which allow our clients to significantly reduce costs and complexities within their IT environments. Our premier Lync product, Clarity Connect, is a robust contact center solution built exclusively native to Microsoft Lync. Clarity Connect seamlessly integrates with an existing Lync infrastructure, adding full functionality with one simple, fixed fee per user. Clarity’s Unified Communications team can also create solutions that work with Lync’s native APIs to bring extended functionality such as enhanced conferencing, broadcast messages, persistent chat solutions, and communication-enabled business processes seamlessly to Lync clients.