CHICAGO â€“ Clarity Consulting Inc., is proud to announce that its native Lync contact center solution, Clarity Connect, has achieved Microsoftâ€™s Lync ISV qualification. Clarity Connect is a contact center solution built exclusively for Microsoft Lync. Connect acts as an additional Lync server role to supply contact center functionality.
â€œBy natively adding functionality to the Lync platform, Clarity Connect helps reduce the cost and complexity associated with deploying customer care solutions and maximizes the value of Lync for customers,â€ said Jon Morrow Senior Program Manager for Lync.
The Lync ISV qualification program is designed to help ensure that qualified applications meet customer expectations. As a Microsoft partner, Clarity extends the Lync software platform in order to meet an expanding variety of business and communication needs. Only products that meet rigorous and extensive testing requirements and conform to the specifications and test plans receive qualification.
â€œClarity Connect has always been an enterprise-class Lync solution. This ISV qualification serves as another testament to the quality of our product and the value we are able to bring to organizations looking to add native contact center functionality to Lync,â€ said Jon Rauschenberger, CTO of Clarity Consulting.
Connect is a server-based application that acts as an additional Lync server role for contact centers, and supports both Lync Server 2010 and 2013. The solution includes full contact center functionality, including ACD, IVR, call recording, screen pops, IM, web chat, a visual IVR editor, a self-service installer, as well as robust reporting and analytics. It can be deployed for operations ranging in size from small call centers to large and complex enterprise contact centers with geographically dispersed operations.
Designed with enterprise class industry standards, the testing for the Lync ISV qualification covers performance, reliability, and SDK/API utilization.
â€œClarity Connect takes full advantage of the Lync APIs in order to seamlessly integrate a robust set of contact center features into Lync,â€ said Rauschenberger. â€œAs companies move to Microsoft Lync as their voice platform, they are looking for ways to maximize their investment and reduce redundant systems.Â Clarity Connect offers a very compelling solution to achieve both goals.â€
About Clarity Connect
Clarity Connect is a robust contact center product delivered exclusively on Microsoft Lync. Built native to Lync, the solution seamlessly integrates with your existing infrastructure. Clarity Connect quickly adds full functionality with a simple, fixed fee per user. At Clarity we imagined a better contact center solution, and then we built it.