August 18, Chicago – Clarity Connect has been identified as a representative vendor in the Skype for Business contact center industry according to Gartner’s recent Market Guide for Microsoft Skype for Business Contact Center Partners (1).
“We are excited that Gartner listed Clarity Connect as an offering in the Skype for Business contact center industry,” said Jon Rauschenberger, CTO at Clarity. “Years ago, we invented the first native contact center product for Lync, and have long known Skype for Business is a great platform for contact centers. It's great to finally see substantive research published for this growing and important market.”
Gartner’s report gives the Skype for Business contact center industry an authoritative source of information for selecting vendors, including how they are built for – or connect to – Skype for Business. Namely, the report defines what it means to be “native,” "integrated" and "connected," what the benefits are, and which providers actually provide such solutions.
Clarity Connect is one of the products that meet Gartner’s definition of a native integration with Skype for Business. Native contact centers offer a host of benefits, including stability, ease of maintenance, ease of use and employee mobility. Most important, native products give full access to presence, IM and screen sharing. This facilitates internal collaboration for helpdesk use cases, and well as quick access to subject-matter experts for escalation in a contact center use case.
Clarity Connect is a robust contact center solution built exclusively and natively for Skype for Business. Being a native application to Skype for Business enables Clarity Connect to add functionality to Skype for Business without duplicating or complicating infrastructure or call control. Clarity Connect has been successfully deployed in a variety of environments, with high-profile clients in finance, education, healthcare, retail and many other verticals. Learn more at http://connect.claritycon.com.
(1) Gartner, Market Guide for Microsoft Skype for Business Contact Center Partners, Bern Elliot, Drew Kraus, 09 August 2016
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Clarity, the developer of Clarity Connect, delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments.