CHICAGO–(EON: Enhanced Online News)–Clarity Consulting Inc. today announced the release of Clarity Connect 3.0, the latest version of its native Lync contact center software for Microsoft Lync customers. Creating a new standard for ease of use and return on investment, the established product, now in its third major release, solves the complex challenges IT and Contact Center staff face with traditional legacy systems. Optimized and fully compliant for Microsoft Lync Server 2013, the newest release continues to surpass what was thought possible in the contact center while maintaining a 100% native focus on extending the Lync platform into the contact center.
Unified Communications experts and industry analysts given a special preview prior to the official release anticipate an energetic market response to the feature enhancements now available with Clarity Connect 3.0.
“As the market for Microsoft Lync and Lync Voice continue to grow, Microsoft has been adding contact center partners to its Lync ecosystem, all with varying levels of capabilities and functionality. By leveraging its software-based native integration with Lync, Clarity Connect provides an extremely competitive and cost-effective solution with advanced capabilities for organizations that have deployed a Lync solution, making it simple to deploy and manage,” said Blair Pleasant, President and Principal Analyst for COMMfusion.
Clarity’s renowned Unified Communications software development team focused on strategic feature improvements for the release of Connect 3.0. Considered by many to be the standard for native Lync contact centers, Clarity Connect provides its current customers with enterprise-capable contact center functionality, including to ability to manage large and globally dispersed contact centers. The new features in the release of Connect 3.0 include powerful administration capabilities, such as the ability to easily add and manage disparate contact centers on a single instance of the product. Clarity Connect 3.0 has been tested and certified by Microsoft to be fully Lync 2013 compliant.
“With every new release of Clarity Connect, we are very prescriptive about the steps we want to take in innovating for the contact center. Our mission from day one has been to solve the question: how can we develop software that is technically streamlined to Lync, which also solves the major problems associated with traditional contact centers?” said Jon Rauschenberger, Chief Technology Officer and Managing Partner at Clarity Consulting.
With Connect 3.0, organizations can add multiple business units to a single instance with the click of a button. Supervisors or administrators can quickly and easily create and self-manage entirely new contact centers including agents, queues or departmental business. This means not only a significant reduction in deployment time, but also vastly easier management and configuration.
Enhancements were also made to the already powerful Quick IVR call flow editor, which allows administrators to build and edit complex call flows through the visual call flow editor and make error-proof changes. It reduces management time from hours to minutes and serves to improve customer service by minimizing convoluted, tedious, or broken call flows.
Connect 3.0 also promises increased performance and scalability for geo-distributed and high agent population deployments. These performance enhancements reduce the amount of time it takes to identify and connect callers to agents who are globally distributed. In addition, the Supervisor Console has been updated to provide better supervisor management capabilities for a large number of agents.
“Everything we do around future releases is focused around how to make the installation, management and administration of the contact center as feature-rich, effective and easy as possible. We then try to leverage Lync to push the boundaries of traditional contact centers to create a far more effective and efficient tool. We feel we’ve achieved that in Connect 3.0,” said Rauschenberger.
For more information on all the features available with Clarity Connect 3.0, including videos, case studies and testimonials, visit the product website at http://connect.claritycon.com/.
About Clarity Consulting, Inc.
Clarity’s Unified Communications Practice delivers premier products and solutions that leverage Lync as a communication platform, which allow our clients to significantly reduce costs and complexities within their IT environments. Our premier Lync product, Clarity Connect, is a robust contact center solution built exclusively native to Microsoft Lync. Clarity Connect seamlessly integrates with an existing Lync infrastructure, adding full functionality with one simple, fixed fee per user. Clarity’s Unified Communications team can also create solutions that work with Lync’s native APIs to bring extended functionality such as enhanced conferencing, broadcast messages, persistent chat solutions, and communication-enabled business processes seamlessly to Lync clients.