Tuesday, June 16, 2015
Clarity Connect Maintains its Position as Innovative Leader with Microsoft Unified Communications
CHICAGO, June 16, 2015 / PRNewswire – Clarity Consulting, a software development firm with a strategic focus on creating software solutions native to Skype for Business (formerly Lync) today announced the current version of Clarity Connect, their popular contact center product, will support Skype for Business Server 2015
Since its initial launch as the first contact center product to natively use Microsoft’s Unified Communication platform, Clarity Connect has been widely recognized as the frontrunner in the market. By leveraging the Skype Developer Platform to integrate with Skye for Business and continuing its fully native approach, Clarity Connect will provide a seamless user experience with a zero client footprint either as part of an on premise deploy of Skype for Business or as a part of a hosted offering through one of Clarity’s partners.
“The message we hear from CIOs and CFOs is clear,” said Jon Rauschenberger, CIO of Clarity Consulting. “They are looking to move toward a simple and cost effective way of managing multi-channel communication from their customers. A larger and ever-increasing number of companies are looking for a solution that fully leverages their current investment in Lync and eventual transition to Skype for Business.”
“Customers want to know their contact center vendor’s investment in Skype for Business is as strategic as their own,” Rauschenberger continued. “In Clarity Connect, they get a product where R&D, support, and implementation start and end with creating a great experience for our customers who are using Skype for Business and Office 365.”
As a single software product, Clarity Connect’s powerful set of functionality, including IVR, ACD, IM routing, web chat, and email routing, can be enabled as stand-alone features or configured to manage a multi-channel contact center as customers transition from legacy based systems and onto Skype for Business.
This flexible approach allows customers of all sizes to take full advantage of both SfB and Clarity Connect at a cost basis unique in the industry. “Our customer base ranges from Fortune 10 companies that have global and complex contact centers to small businesses that simply want to add enhanced routing for Instant Messages within their organization,” said Craig Reishus, Director of Business Development at Clarity.
For more information on all the features available with Clarity Connect, along with videos, case studies and testimonials, visit the product website at http://connect.claritycon.com/.
About Clarity Consulting, Inc.
Clarity Consulting delivers premier products and solutions that leverage Lync and Skype for Business as a communication platform, which allow companies to significantly reduce costs and complexities within their IT environments. Clarity Connect is a robust contact center solution built exclusively native to Lync and Skype for Business.
Request a Demo: http://connect.claritycon.com/#reachout
SOURCE: Clarity Consulting