Skype for Business Web Chat

Customers' demands are changing: they want new, more convenient ways to reach out to the companies they choose to do business with. Whether it's sales, support, or something else, they want to use the same tools to communicate with your business that they use to communicate with friends and family. 

The Web Gateway add-on for Clarity Connect, by Perficient, makes chat through your public website a breeze for your users, simplifies the integration on your website, and provides web-based management tools to customize it to your needs.

Clarity Connect and Web Gateway work together to power intelligent conversations from any modern browser (including mobile) that are delivered into Skype for Business, providing context and information to your team in a way they're already used to.

Web Chat

  • Simple to configure to match the look and feel of your existing site

  • Easy to deploy and integrate into your website

  • Public-facing web chat client written in HTML and Javascript

  • Web chat request engine can be integrated with your existing website

  • Skills based chat routing to agents

  • Chat transcripts can be saved based on configurable settings