Being a native application to Skype for Business/Lync allows us seamless access to all of the capabilities without having to duplicate functionality already being provided like call control or desktop clients. This allows us to provide you best in breed features from the server without needlessly complicating the troubleshooting or architecture.
Clarity Connect works like Skype for Business does, powering remote agents and geo-dispersed groups. Call handling stays where it's meant and we add the intelligence to route calls to the right resource.
Adding web chat to your public facing website has never been easier. Expose new ways for your users to reach the experts inside your organization.
Real-time dashboard metrics, historical reports, real-time modality-aware KPI alerts, and more, including more actionable intelligent metrics.
Looking to interact with Salesforce.com or Microsoft Dynamics Online? We have deep integrations for these as well as the ability to interact with other third-party tools. WFO is provided through CSI's Virtual Observer.