Meaningful Customer Conversations
Salesforce and Skype for Business customers can now deliver a more orchestrated customer experience with Clarity Connect for Salesforce, a contact center solution that naturally extends Skype functionality in your CRM environment to intelligently route and record incoming calls.
Encourage your workforce to stay in Salesforce while leveraging the power of a Skype-native solution that allows both platforms to work seamlessly together to supercharge agent efficiency, enrich customer interactions, and provide a deeper level of customer care.
Clarity Connect for Salesforce Features
Clarity Connect for Salesforce puts customer intelligence into action by bringing together the power of CRM and Skype for Business platforms to arm your agents to engage in more meaningful conversations by:
- Letting your agents know who's calling
- Improving agent efficiency using skills-based routing
- Providing users with robust call-handling features
- Automatically locating and opening Salesforce records
- Use screen pops and notifications to increase productivity