CLARITY CONNECT
Cloud Contact Center

The Best Cloud Contact Center for Office 365 and Skype for Business

Clarity Connect is a native Skype for Business contact center solution. That means no additional software clients need to be installed – agents and supervisors can simply open a web browser to get started. Clarity Connect is cloud-managed, so you can deploy a contact center for Office 365, or for a cloud-hosted or on-premises installation of Skype for Business.

Clarity Connect does not duplicate or complicate Skype for Business’ infrastructure or call control, and has full access to its unified communications and collaboration functionality. Best of all, there’s no need for additional on-premises infrastructure, reducing costs and improving efficiency.

How We're Different

Native Skype for Business

Native isn't just the best option, it's the only option.

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Cloud Managed Contact Center

Our cloud-based management tools allow you to deploy and manage Clarity Connect.

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Use Cases

Whether you're running a global call center, contact center, an internal help desk, or just want to add intelligence to any other communications for your customers or employees, Clarity Connect can fit your needs and natively expand what Skype for Business or Lync can do for you.

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Multi-Channel Communications

Using the Web Gateway add-on for Clarity Connect, you can power real time chat in any modern browser from your public website and have the conversations intelligently routed through to agents using Skype for Business as IM messages with context.

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Global Contact Center

Make the most of your resources, regardless of where they sit! A truly unique approach to global contact center to maximize your benefits.

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Employee Communications

Internal communications can easily be powered across your entire organization by the intelligent routing capability Clarity Connect provides. Get the communications to the right experts quickly and reliably.

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Help Desk

Managed help desk communications have never been easier or more powerful. Use the full functionality of Skype for Business, but have the intelligence to route them to the right person the first time.

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Case Studies

Clarity Connect customers cover a wide range of industries including healthcare, financial, education, and retail. Hear some of the powerful success stories from our customers describing how they took their business to new heights by combining Clarity Connect and Skype for Business.

Case Studies

Preston City Council

When Preston City Council decided to scrap its analogue telephone infrastructure and move to a VOIP platform, it knew its outdated call center system – which was incompatible with the new technology – would also need an overhaul.

Features

Being a native application to Skype for Business/Lync allows seamless access to all of its capabilities without having to duplicate functionality already being provided like call control or desktop clients. This allows us to provide you best-in-breed features from the server without needlessly complicating the troubleshooting or architecture.

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Intelligent Routing

Clarity Connect works like Skype for Business does, powering remote agents and geo-dispersed groups. Call handling stays where it's meant and we add the intelligence to route calls to the right resource.

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Application Integration

Looking to interact with Microsoft Dynamics Online? We have deep integrations for these as well as the ability to interact with other third-party tools. WFO is provided through CSI's Virtual Observer.

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